Shipping Policy

Shipping Policy

1. General Information

At AutoBrix, we strive to provide fast and reliable shipping to our customers worldwide. The following terms apply to all orders placed on our website.

2. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Costs

  • Shipping costs are calculated at checkout and depend on the delivery destination and package size.
  • Orders over a certain amount (as specified on our website) may qualify for free shipping.

4. Delivery Times

  • Estimated delivery times:
    • Europe: 5–10 business days
    • United States & Canada: 7–15 business days
    • Rest of the World: 10–20 business days
  • Delivery times may vary depending on customs clearance, local courier services, or other unforeseen delays.

5. Shipping Methods

We work with trusted courier services, including DHL, UPS, and local postal services, to ensure your package arrives safely.

6. Customs and Duties

  • Orders shipped outside the European Union may be subject to customs duties, taxes, and fees. These charges are the responsibility of the customer.
  • We are not liable for delays caused by customs clearance processes.

7. Incorrect or Incomplete Address

  • Please ensure that your shipping address is correct and complete at checkout.
  • We are not responsible for orders lost due to incorrect or incomplete address details provided by the customer.

8. Lost or Damaged Shipments

  • If your package is lost or damaged during transit, please contact us at autobrixshop@gmail.com.
  • We will assist you in resolving the issue and, where applicable, provide a replacement or refund.

9. Tracking Information

  • Once your order has been shipped, you will receive a confirmation email with tracking details (if applicable).

10. Return of Undeliverable Packages

  • If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply.

11. Questions About Shipping

If you have any questions or concerns about your order's shipping status, feel free to reach out to us at autobrixshop@gmail.com.

Last updated: January 2025